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#f8f1c088
Topic
INDIE BUSINESS
Source
GeekNews
Published
2026-05-18 09:02:55
Importance
★ 4/10 — radar 40
Do Not Answer the First Question
FIG-0081:1

Do Not Answer the First Question

Odd support questions often hide the real failure. Ask for context first; it turns confusion into product discovery.

[ KEY POINTS ]
  1. A strange request in a performance debugging tool is often a symptom, not the actual need.
  2. Asking for background exposes the user’s workflow and the missing affordance in the product.
  3. This goes beyond the classic XY problem: the confusion itself becomes diagnostic data.
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